Reference

Legal terms for your account

Clear account terms, privacy rules and payment records sit in one legal hub so you know what applies before you open your account with us.

Indonesia account termsData request pathDANA OVO GoPay QRIS records09:00-23:00 WIB support
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lgogoal Legal terms for your account
CONTACT ROUTES

Where to send legal requests

Legal questions need a traceable route, not a public chat thread. We handle account-term questions, data access requests and wallet-record checks through our support paths from 09:00 to 23:00 WIB, with email kept for cases that need attachments. Send only the registered account details you control, never another person's ID or payment screenshot.

Team online

Live chat policy desk

Use the live chat icon after login for account-term questions that need quick routing. Our team may ask for your account ID, registered phone or email and the exact screen where the legal issue appears.

Email record channel

Email support is the right path for data requests, payment-record corrections and attached proof. Include the DANA, OVO, GoPay or QRIS reference, but hide unrelated balances or contacts before sending files.

Wallet case checks

For a legal question about a wallet entry, start from Wallet > History and copy the transaction code. We use that code to match your request with account logs before we answer.

ACCOUNT PROTECTION

Six legal controls we use

Your legal rights are easier to act on when records are clear. We separate identity checks, cookie choices, account security and retention rules so each request goes to the team that can…

Data handling

We collect account data needed to run your login, wallet and support file. That includes registered contact details, device records, payment references and account activity tied to games such as Lightning Roulette or Rocket Crash.

Cookie choices

Cookie choices are managed from Menu > Privacy > Cookie Settings on mobile and larger screens. Some cookies keep sessions stable, while optional analytics cookies help us see broken pages without reading your payment content.

Security checks

You can check active access from Account > Security > Sessions. If a device looks unfamiliar, end that session first, change your password and contact us so we can mark the account file.

Record retention

We retain legal and wallet records only as long as we need them for account operation, dispute handling and legal duties. Older support chats may be archived, but payment references remain tied to your account file.

Change requests

If your registered phone, email or name needs correction, contact us before sending new payment details. We may ask for login confirmation and one recent DANA, OVO, GoPay or QRIS reference.

Policy updates

When we change legal wording, we place the updated text on this page and may add an account message. Keep your registered contact current so policy messages reach the right person.

Legal questions you may ask

The answers below cover the legal points we are asked about most often: account eligibility, payment records, data rights, cookies and how to reach us with a specific case. Use them before opening a support ticket so your request includes the account details our team needs.

Access depends on local law. We may ask you to confirm your account details, registered contact and payment method before allowing certain account actions, and we may restrict access where local law permits.

We keep data tied to your login, registered contact, device sessions, wallet entries and support cases. Game activity records may include categories or titles opened so account disputes can be checked against actual events.

Contact us through live chat after login or email support with your account ID and registered phone or email. We will confirm control of the account before preparing the data we can share.

Yes, if you can prove account control. Start from Account > Profile or contact support, then confirm your current login details and one recent wallet reference from DANA, OVO, GoPay or QRIS.

Payment references connect your wallet history with external rails such as DANA, OVO, GoPay and QRIS. We use them to check funding disputes, failed credits, reversal questions and account ownership requests.

Cookies help keep your session, security status and page settings active. You can manage choices from Menu > Privacy > Cookie Settings, but some session cookies are needed for login and account protection.

Send legal complaints through email support when you need attachments, or live chat for routing during 09:00-23:00 WIB. Include your account ID, registered contact and the transaction or session reference involved.

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